Delivery & Returns Policy

Delivery

Within Australia 

Orders will be dispatched within 2 business days of receipt. We use Australia Post prepaid satchels, and will supply you with a tracking number in your Order Confirmation email. If you have not received a tracking number please contact us with your receipt Transaction ID, as we do keep a record of these.

Please allow 3-5 working days for your parcel to arrive.


If you require express postage, we can use an Australia Post Express prepaid satchel. This will be charged at the cost of the satchel. Please contact us directly before placing an order if you wish to arrange express shipping.

International Orders 

For international orders freight is charged at the Australia Post rate and depends on size, weight and destination. We will pack the order and take it to our local Australia Post Office for price quotes for both air and sea freight for you to choose from.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect, or it was received damaged. You must return the item within 30 days of your purchase.

1. Please email info@paperchainbookstore.com.au to request a refund or an exchange.
For damaged, mis-printed or mis-bound items, please attached a photograph of the damage or printing/binding error and we will send you an Australia Post prepaid satchel in which to return the item.
All other returns must be sent back at your expense.

2. Mail your returned item to:
Paperchain Bookstore
34 Franklin Street
Manuka
ACT 2603
Australia
Include in your package a signed letter stating the reason for your return and the original receipt. Funds will be refunded once we receive the item.
Items that have signs of use will not be accepted for return or exchange unless a printing or binding error has been detected.

Exchanges

If the item in question is in as-new condition, you may exchange it within 30 days of purchase. Please email us at info@paperchainbookstore.com.au to arrange an exchange. Return postage will be at your expense. Our standard postage rate of $8.00 will also be applied to the replacement item.